Shipping/POLICIES/RETURNS/BACK ORDERS/CUSTOM

All orders are shipping via USPS.

No international shipping 

Alaska and Hawaii orders may have additional charges  please call for actual postage  

All returns will be charged at 20% restocking fee. All items must be new, free of wear, NEVER BEEN ON A HORSE. Any damage or items returned in lesser condition will not be refunded. We do not offer exchanges, buyer will be responsible for all shipping charges both ways.  CUSTOM ORDERS- not eligable for returns.  ANY issues, defects or shortages, must be reported within 3 days of deliver, including the want to return.  2 weeks is the maximum limit for an approved return to be completed.

WRONG ADDRESS- if your item is returned because of an incorrect shipping address you will be charged shipping and contact about reshipping. Paypal payment addresses are used and not any in notes. $5 handling fee for all address issues before or after shippment  

 

BACK ORDERED/PRODUCTION ITEMS with regular items in an order will ALL SHIP TOGETHER

ITEMS that are out of stock and are not back ordered will not be shipped.  If ordered with other items, the in stock items will ship.

***confirmation and shipment emails are sent  shipment is in 1-2 days unless noted back ordered  Its the buyers responsibility to check status if no emails are received  ****

If you have issues with your items after purchase, we require all items be shipped back with postage paid by buyer.  

RETURN ADDRESSES--- READ CAREFULLY-

USPS ONLY- PO box 30 Strasburg, PA 17579

UPS/FEDEX- 226 Gap Rd Ronks, PA 17572